by MMmmm » Fri May 16, 2014 8:57 pm
We've just recently moved back into our house after a pretty extensive 6 month renovation including side return.
We've come up against our fair share of issues to say the least but we've also been lucky enough to find or have recommended some excellent builders and trades people that I wouldn't hesitate to work with again. Of all the difficulties that we have suffered along the way, the biggest--without a shadow of a doubt-- has been working with Culmax. I don't say this lightly as I'm only too well aware of the power of these sorts of sites and the damage that can be caused by negative reviews.
In short, they caused us weeks and weeks of delay through no fault of our own which obviously meant rapidly escalating costs. They were extremely arrogant and inflexible when issues did arise, took days if not weeks to respond to emails or calls, promised things on certain dates that rarely materialised and generally didn't seem to have any regard for getting the job done or the situations that they were causing.We wondered if perhaps it was just a personality clash so our builder tried to step in but met similar issues. I could go on....
Having finally installed the doors one is faulty which admittedly they readily agreed to fix--by the end of April. 4 chase emails later and we're still waiting to find out when the replacement door will arrive!
In case it's of interest, Culmax don't actually supply the glass, just the frames that the glass sits in so in some respects they act as a middle man.
My advice for what it's worth... Proceed with extreme caution if at all.
We've just recently moved back into our house after a pretty extensive 6 month renovation including side return.
We've come up against our fair share of issues to say the least but we've also been lucky enough to find or have recommended some excellent builders and trades people that I wouldn't hesitate to work with again. Of all the difficulties that we have suffered along the way, the biggest--without a shadow of a doubt-- has been working with Culmax. I don't say this lightly as I'm only too well aware of the power of these sorts of sites and the damage that can be caused by negative reviews.
In short, they caused us weeks and weeks of delay through no fault of our own which obviously meant rapidly escalating costs. They were extremely arrogant and inflexible when issues did arise, took days if not weeks to respond to emails or calls, promised things on certain dates that rarely materialised and generally didn't seem to have any regard for getting the job done or the situations that they were causing.We wondered if perhaps it was just a personality clash so our builder tried to step in but met similar issues. I could go on....
Having finally installed the doors one is faulty which admittedly they readily agreed to fix--by the end of April. 4 chase emails later and we're still waiting to find out when the replacement door will arrive!
In case it's of interest, Culmax don't actually supply the glass, just the frames that the glass sits in so in some respects they act as a middle man.
My advice for what it's worth... Proceed with extreme caution if at all.
