by Bubs » Tue Oct 21, 2014 8:54 am
A similar tale here, though for slightly different reasons.
My daughter was at a local nursery, and she has non-ige allergies to soya, dairy and egg. The nursery were told not to feed her these things, I provided medical reports to back this up, and gave a detailed summary of her history and how her condition (it's part of a larger condition) affects her.
Yet, on two (possibly three) occasions, the nursery were vague in what they'd given her to eat .....
"noodles"
"those noodles?" (plate in front of me)
"yes"
"they have egg"
"errrr, no, not those, she had *nudging one another* special rice"
"what brand?"
"errr"
And on it went. My daughter was violently sick on two occasions, she's old enough to tell me what she ate and when she did tell me, it was something she shouldn't have. In fact I saw it for my own eyes, on the way back up shall we say (!!!). Yet they disputed it.
Needless to say, we left, and put her somewhere that could cater better to her needs.
She'd been there 12 weeks, tops. Yet we were charged the registration fee (fine, we had accepted that) but one month's notice too - despite us feeling hugely uncomfortable with leaving our child there, and despite them ever (still to this date) telling me/her consultant/her dietitian exactly what she'd eaten to make her so unwell. We even paid that, we aren't ones for confrontation and we were more concerned for our daughter's health frankly. £600 down at this point. Still no replies to emails, still no word on what she'd eaten, still no results of the'r 'investigation into the incidents'.
Then, they call me, at work, to say we owe £78 more.
I can let you imagine my response. Utterly furious.
A similar tale here, though for slightly different reasons.
My daughter was at a local nursery, and she has non-ige allergies to soya, dairy and egg. The nursery were told not to feed her these things, I provided medical reports to back this up, and gave a detailed summary of her history and how her condition (it's part of a larger condition) affects her.
Yet, on two (possibly three) occasions, the nursery were vague in what they'd given her to eat .....
"noodles"
"those noodles?" (plate in front of me)
"yes"
"they have egg"
"errrr, no, not those, she had *nudging one another* special rice"
"what brand?"
"errr"
And on it went. My daughter was violently sick on two occasions, she's old enough to tell me what she ate and when she did tell me, it was something she shouldn't have. In fact I saw it for my own eyes, on the way back up shall we say (!!!). Yet they disputed it.
Needless to say, we left, and put her somewhere that could cater better to her needs.
She'd been there 12 weeks, tops. Yet we were charged the registration fee (fine, we had accepted that) but one month's notice too - despite us feeling hugely uncomfortable with leaving our child there, and despite them ever (still to this date) telling me/her consultant/her dietitian exactly what she'd eaten to make her so unwell. We even paid that, we aren't ones for confrontation and we were more concerned for our daughter's health frankly. £600 down at this point. Still no replies to emails, still no word on what she'd eaten, still no results of the'r 'investigation into the incidents'.
Then, they call me, at work, to say we owe £78 more.
I can let you imagine my response. Utterly furious.
