Part Time Customer Service / Order Processing Role
Our growing baby clothing business is looking for a permanent part time Customer Service / Order Processing Assistant to join our small team in our new office/showroom in Wandsworth.
Bambino Merino is an established online babywear retailer – sourcing and supplying natural merino baby sleepwear to customers and stockists worldwide.
This is a part time position, for 2 short days per week, with the ideal days being either Tuesday and Friday or Wednesday and Friday. There is a degree of flexibility around the hours and days, which will be discussed at interview.
The role encompasses a range of responsibilities and is primarily focussed on order processing, stock preparation, stock management and customer service.
RESPONSIBILITIES INCLUDE:
• Receiving, prioritising and processing sales orders
• Picking and packing retail and wholesale orders with speed, precision and care
• Booking courier collections and processing daily post
• Handling and solving customer queries and orders via telephone and email
• Preparing garments for sale and restocking
• Assisting and advising showroom customers
• Monitoring inventory stock levels and maintaining accurate stock control records
• Assisting with quarterly stocktakes
• Communicating with colleagues daily on order status and any issues
• Carrying out office opening/closing routines
THE PERSON:
The successful candidate will be an honest and flexible team player, used to showing initiative and with a ‘can do’ attitude. Full on-job training will be given and you will need to be self-motivated and a quick learner. Previous experience in an organisational, administration or customer facing role is preferred. Applicants with relevant life experience are welcome to apply.
ESSENTIAL SKILLS
• Excellent organisational skills and a keen eye for detail
• Professional telephone manner and strong written and oral communication skills
• Good numeracy and PC literacy skills, especially experience using MS Excel, internet and email
• Good time management and time keeping with the ability to prioritise and use initiative
• Ability to confidently work unsupervised
Location: Wandsworth
Hours: 10 hours per week, split over two days (ideally 10:30am – 3:30pm each day, although we are open to variations to this).
Contact: Please email CV and any relevant background information to
contact@bambinomerino.com marked for the attention of Rochelle Milligan
