by pinkhorse » Wed Nov 18, 2015 11:18 am
I want to second Gemini77's post above. DO NOT USE CLEAN n GONE! I just had them in for a carpet steam clean and it looks like nothing was done and my whole carpet was just washed in water. The guy who came in wasn't thorough and did the job so quickly; it was as if he wanted to get out asap and move on to the next job. There is a runner in the hallway that sits on top of the carpet. I asked him to clean that as well but he said the company will charge an additional £10. I called the office about it and Maggie, the person on the phone, was rude and unhelpful. It seems they don't care about customer service because when I mentioned I will write a bad review on the community forums, she didn't care.
Before the guy left, I said everything is still so dirty and it looks like it's just wet. He just shrugged his shoulders and said "I don't know what you were expecting."
I want to second Gemini77's post above. DO NOT USE CLEAN n GONE! I just had them in for a carpet steam clean and it looks like nothing was done and my whole carpet was just washed in water. The guy who came in wasn't thorough and did the job so quickly; it was as if he wanted to get out asap and move on to the next job. There is a runner in the hallway that sits on top of the carpet. I asked him to clean that as well but he said the company will charge an additional £10. I called the office about it and Maggie, the person on the phone, was rude and unhelpful. It seems they don't care about customer service because when I mentioned I will write a bad review on the community forums, she didn't care.
Before the guy left, I said everything is still so dirty and it looks like it's just wet. He just shrugged his shoulders and said "I don't know what you were expecting."