by newtosouthoftheriver » Mon Feb 24, 2020 11:11 am
I also jumped at this offer as we have terrible wifi and often cuts out completely.
Samir the engineer was very easy to arrange an appointment with, kept me posted on arrival time, and was quick and thorough in his review of the house.
He identified that we are indeed in a wifi blackspot with poor provision from all suppliers, so we couldn't get much improvement (for which he seemed genuinely disappointed).
However he made some tweaks to our booster, reviewed all the options for us and additional equipment or alternative 4G mobile service contracts, which I hadn't thought of. The summary email was brilliant as you can never remember everything someone has said.
Our wifi speeds have definitely improved, and now we understand why they aren't ever brilliant- sometimes it helps just to have the information and an overview, even if your issues aren't magically solved in first appointment, so it was still well worth it and I recommend the service.
I also jumped at this offer as we have terrible wifi and often cuts out completely.
Samir the engineer was very easy to arrange an appointment with, kept me posted on arrival time, and was quick and thorough in his review of the house.
He identified that we are indeed in a wifi blackspot with poor provision from all suppliers, so we couldn't get much improvement (for which he seemed genuinely disappointed).
However he made some tweaks to our booster, reviewed all the options for us and additional equipment or alternative 4G mobile service contracts, which I hadn't thought of. The summary email was brilliant as you can never remember everything someone has said.
Our wifi speeds have definitely improved, and now we understand why they aren't ever brilliant- sometimes it helps just to have the information and an overview, even if your issues aren't magically solved in first appointment, so it was still well worth it and I recommend the service.