by MGMidget » Fri Nov 30, 2012 9:02 am
One problem I have found with The Wooden Floor Specialists in Balham is that it can be hard work getting them out to sort out snagging. Lots of stalling, chasing up needed and wasted time when they don't turn up as promised or don't call back as promised. This seems to be their tactic if they don't want to deal with something. If there's a problem with the fitting they have (with me anyway) resorted to a variety of 'fob offs' if putting it right would be troublesome for them. They fitted floors in a couple of rooms for us. One room went better than the other with only minor snagging. The other room had more complications. For example, they fitted Junkers flooring on steps with the stair 'nosings' raised up creating a trip hazard on each step.They told me this was how it was supposed to be fitted. I had to talk to Junckers technical department and get guidance from them on how steps are supposed to be fitted before I could (with some assertiveness) get The Wooden Floor specialists to put it right. They did so in the end so it could have been worse but it can be quite wearing getting things sorted out by them!
One problem I have found with The Wooden Floor Specialists in Balham is that it can be hard work getting them out to sort out snagging. Lots of stalling, chasing up needed and wasted time when they don't turn up as promised or don't call back as promised. This seems to be their tactic if they don't want to deal with something. If there's a problem with the fitting they have (with me anyway) resorted to a variety of 'fob offs' if putting it right would be troublesome for them. They fitted floors in a couple of rooms for us. One room went better than the other with only minor snagging. The other room had more complications. For example, they fitted Junkers flooring on steps with the stair 'nosings' raised up creating a trip hazard on each step.They told me this was how it was supposed to be fitted. I had to talk to Junckers technical department and get guidance from them on how steps are supposed to be fitted before I could (with some assertiveness) get The Wooden Floor specialists to put it right. They did so in the end so it could have been worse but it can be quite wearing getting things sorted out by them!