I recently ordered a cake from cakes by Robin on Replingham Road & I was very disappointed.
It cost me 3 figures, they spelt my son's name wrong despite the instructions being with the cake as it was made. I'd actually spelt his names over the phone & via email.
I asked them to redo it & they just re-did the wrong letter but rushed it so it looked awful.
I complained & was offered a £10 discount for it being mis-spelt & looking dreadful or to wait & have the entire wording redone.
When I aksed why the cake hadn't been checked before I picked it off, thew assistant said that "they were busy" not too busy to take my order & my £££
I opted for the latter, the cake did not taste that great as it should have done for 3 figures & I wouldn't use them again.
The cakes aren't hand made but made en masse off site & shipped in.
Disappointing
I recently ordered a cake from cakes by Robin on Replingham Road & I was very disappointed.
It cost me 3 figures, they spelt my son's name wrong despite the instructions being with the cake as it was made. I'd actually spelt his names over the phone & via email.
I asked them to redo it & they just re-did the wrong letter but rushed it so it looked awful.
I complained & was offered a £10 discount for it being mis-spelt & looking dreadful or to wait & have the entire wording redone.
When I aksed why the cake hadn't been checked before I picked it off, thew assistant said that "they were busy" not too busy to take my order & my £££
I opted for the latter, the cake did not taste that great as it should have done for 3 figures & I wouldn't use them again.
The cakes aren't hand made but made en masse off site & shipped in.
Disappointing :(