Now that you have inserted "client testimonal" into the copy and revised layout of text - it's now clear. Jane - would it not have been more honest of you to state that you have amended the copy from the original posting? If I read your revised posting yesterday, I certainly wouldn't have bothered making the observation that it was misleading. And for that reason, I shall look else where for a Interior Designer

Thank you very much for your comment. I appreciate your time.
Kind regards, Jane

Hi Jane, your post wasn't misleading in the slightest. It was 100% clear that you were quoting a satisfied client - a completely normal way to promote your business!

Thank you very much for all your comments.
I am sorry if you found the post misleading. I can assure you I was simply relaying what one of our clients had said about Isabel Ballardie Interiors.
We are a professional established interior design practice which I am actively promoting.
Kind regards, Jane Munk

I think it's probably a very clever marketing tactic, it's got us all talking about it!

I agree with Peppa, not sure what the issue is with quoting a satisfied customer......

Well it does say 'client testimonial' with the quote in ' ' and Mrs Benson, London afterwards as one would usually write a client quote. Quite obvious i think!

That is rather really naughty perhaps she meant to mention it was feed back from a satisfied customer.
roz, tradecurtains.co.uk

Agreed.

Totally normal.

I don't think she was pretending to be Mrs Benson - just using a client testimonial from her website to promote her company. Quite normal practice, no?

Is this really Mrs Benson?
Just looked on the IBI ltd website and it would seem the person (Jane Munk) who posted the 'testimonial' below is actually a co-founder of the company???? And 'in charge of marketing'??? Genius!!!

I think I'll look elsewhere for an interior design practice!

Isabel Ballardie Interiors Ltd
Creating Beautiful & Timeless Interiors
www.isabelballardie.com
Client testimonial:
‘Isabel and her team worked on our London flat to bring it up to spec for letting. Their service was professional, swift and kept within budget. I was delighted with the result and we achieved a much better rental price because of the well thought out design ideas and refurbishment.’ - Mrs Benson, London