My name is Craig and I am the salon manger of Edward James London. First off, we are very sorry to hear that some of you felt you didn't receive the experience you had hoped for from your visit to the salon. We apologise for only commenting on this thread now, however this has only just come to our attention.
As a company we pride ourselves on providing each guest with an individual and unique experience, ensuring our guests leave happy at the end of every visit. We understand it can be an awkward experience to complain about something, however it will be treated with the up-most privacy and discretion so that you wont feel in any way uncomfortable.
We invite all feedback, both positive and negative as we believe this is what helps us to deliver optimum experience in the future. If you would like to provide feedback on your visit, please don't hesitate to contact me and I will be more than happy to listen to and take on board your feedback and see if we can rectify the situation.
I can be contacted on 020 7223 6225 or alternatively if you would rather you can email me at
craig@edwardjameslondon.com
Many thanks,
Edward James Team