Virgin media - no phone line for 5 days! Post Reply

[dancingqueen]

I haven't had a working phone line since last Thursday evening. Virgin media keep saying they are fixing it and every day "estimate that it will be fixed that day". But so far it has not! They tell me that all their lines in the SW12 area are affected and that 5,000 to 10,000 customers are in the same boat. Is there anyone else having the same problem?

[denshort]

We are the same, Muncaster Road SW11, infuriating!

[Claphammum11]

We have the same problem in btwn the Common. Ridiculous! Can't even get a text for status update. Virgin Media says their system is down for status update even.

[Sagittarius]

Same here, we're off Battersea Rise...

[dancingqueen]

Thanks all for letting me know it's not just me! Am going to ring again and have another rant but feel totally frustrated!

[ppe]

Same - here just off nightingale lane - no update from them....

[pinkpeony]

Same here in SW12. I did an online chat with them today because I couldn't get through to a human being on their phone line and they promised it would be fixed by 4pm today.... it isn't. Not at all impressed. It's 6 days now...

[dancingqueen]

I am delighted to say my phone line is back on again now. I didn't get any email update from them so it was only when I picked up the phone to check this morning that I realised it was working. My husband tweeted them with a link to this thread so maybe that helped!
Needless to say I am not at all impressed with Virgin as a result of this. I have only been with them a month. With my previous provider (orange), if the phone line went wrong (which it did about 2-3 times a year) they were able to forward all calls to my mobile. Virgin say that can't do this.

[B.Betti]

We had no phone lines for a week they told me they were putting new cables down that was after phoning every day for the week the line is back at the moment but if they knew they were doing cables they could have warned us. We are also SW 12