John Lewis delivery at Balham Waitrose Post Reply

[zaza107]

Hi,

John Lewis have confirmed to me today that they no longer deliver online orders to the Balham Waitrose. I've encouraged them to re-think this decision as it made life so much easier and certainly meant that I ordered from JL more.

I thought that, perhaps, if others felt the same and let JL know, they might reconsider their change in policy...

Many thanks!

[LVP]

I have read elsewhere that this is only temporary while fireworks are on sale at the customer service desk, which would make a lot of sense. So, hopefully, normal service will resume some time next week.

[GES77]

Out of interest, why would fireworks stop them from delivering in Balham?!?!?!?

I had a delivery at Waitrose Clapham Junction this weekend. Could you try there?

[Goldhawk]

they have put the fireworks desk/case where the collection point was so there is no space

[skeraf]

I asked in store and was told that the freeze on deliveries lasts until 10th November, due to having to store fireworks. It's definitely not a permanent change. Balham is the second busiest "collect from store" point and JL are very unlikely to make the change permanent.

[zaza107]

Hi. Many thanks to those who responded. I emailed JL's main customer service people and they've confirmed that this was just temporary. So, good news!