Postby Annabel (admin) » Fri Nov 16, 2012 9:58 am
Thanks guys for the comments, as always, hugely welcome.
It's something that we tried to address with our latest terms and conditions with the redesign. But it still needs a lot of work to be honest.
We explain to businesses that we are happy for them to "introduce" themselves to our users *once* but they shouldn't...
a) multiple post the same message e.g. "I am a really good handyman" which keeps clogging up the board
and they also shouldn't...
b) "crash" conversations where people ask for advice from other users and they jump in with a commercial message. That's not to say we don't want businesses to post advice if it's of genuine use, but I hope we'd all agree that this post might be useful "as a builder I know that you need a picture frame steel for a side return because of building regs" versus the useless "I am a builder and I am good value I can do your side return"!
About twice a day I will check the email address and the IP address of a "suspect" poster to see if I can "tie" them to a business and if so we delete ALL their posts and then send them a grumpy email.
For a lot of businesses it is naivety as they don't know what they should and shouldn't be doing, for some it is a deliberate business development tactic and we are pretty good at weeding those out as we know who they are.
If you see someone who is abusing the site, email me, I'll look into it within the hour.
As always, thanks for using the site and I hope this helps.