Postby dizzymum » Mon Feb 25, 2013 9:06 am
We have lived abroad for just over 2 years now and have rented out our family home in Balham.
We didn't use a letting agent/management company for the first year and although we got slightly more money it was horrible dealing with nasty tenents. It all get rather stressful and they ended up moving out without giving full notice period as they'd bought somewhere and didn't want to pay rent and mortgage. We had a contract, but there's not a whole lot you can do to enforce it and financially it's just not worth chasing it.
We've now used Jacksons for a year and they have been brilliant. They deal with everything, quite often come to us with a problem only when they have a solution (tenents didn't have good enough credit rating so they agreed 6 months rent up front before they came to me with that). We are not really contactable by phone and go for long stretches without internet access, so are not in the same position as you, but would now always use an agent as it makes life so much easier. They use the builders/plumbers that I want them to, organised inventory, safety certificates, cleaning etc etc. Not to say all agents are great, but Jacksons have earned every penny I've paid them as far as I'm concerned.
Just one word of advice, I hadn't appreciated that even when people make an offer, they often then have to give 2 months notice on their current property, so make sure you put it on the market well before you want it rented.