Postby pearlywhite » Thu May 09, 2013 2:03 pm
Is it losing time? Generally that indicates a battery issue, however if the second hand is a little sticky then it could need a service.
Anywhere that sells Gucci is normally an approved stockist, and any and all repairs need to be sent to them. They do not honour any warranties or take any responsibility if something goes wrong outside of them. They take a while to get your watch back to you, which is annoying, but at least you know it's in the right place.
I speak from experience as a former jewellery/watch retail manager, and could recommend somewhere like Ernest Jones who would send your watch directly to Gucci for a check.