On behalf of the team at Latchmere Leisure Centre I would like to apologise to anyone who feels they have had a less than satisfactory experience when visiting Latchmere Leisure Centre.
As well as monitoring our service delivery internally the site is regularly inspected by the council’s leisure & environmental health departments. In addition we continually receive feedback from our internal customer feedback system and customer surveys completed by an independent external service provider. In response to this feedback we have recently: -
• Introduced a no buggy policy
• Introduced an overshoe policy
• Increased our wet side cleaning staff hours
• Changed our external contract cleaners
• Re-enforced our aqua nappy policy
Because we are a leisure pool we have an extremely high foot flow of families and young children. We were closed last week due to a toddler that had diarrhoea that unfortunately entered the pool.
In this situation we have strict guidelines and may I reassure every customer that we fully adhere to all industry standards as outlined in HSE (Health and Safety Executive) and PWTAG (Pool Water Treatment Advisory Group) guidelines. These control measures include monthly bacteriological sample testing by an independent company which confirms we are within acceptable and safe parameters. On these occasions unfortunately we can be closed for anything up to 24 hours before we re-open.
The guidelines to keep the swimming pool healthy for customers are as follows:
Everyone using the swimming pool can help to keep it healthy and hygienic for all. Please follow these simple steps:-
Do not use the pool if you, or your child, have diarrhoea or have had it in the past 2 weeks.
Shower before swimming. Make sure you (and your child) wash thoroughly with soap and hot water. Don’t just ‘get wet’.
Go to the toilet before using the pool. If your child needs the toilet later, get out of the pool to avoid accidents. Please tell a member of staff if your child has had an accident in the pool.
Do not swallow the pool water.
Babies should wear secure water-proof nappies when in the pool. Babies wearing standards nappies should not use the pool.
Costume and nappy changing should be done in the designated changing area only.
We would welcome any additional feedback relating to Latchmere Leisure Centre, which you can do so either directly by email to
enquiries@latchmereleisurecentre.co.uk or by telephone on 020 7207 8004. As well as being keen to take your comments and views on board we will respond personally to each individual.
