BT is so useless! It took them two weeks after we moved to the new house to get internet started, (although we told them month in advance) also Landline took nearly a week! We're now with Virgin for the internet.
Best story: BT Landline was dead two weeks ago. They said we no longer have an account with them.
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???? Last and actually first bill for new house was due just a few days later. We now also have Virgin for landline.
Landline and internet troublefree? Better don't use BT!