Postby evainlondon » Fri Oct 24, 2014 10:47 pm
Hi there, mixed feedback for me, 3 months after my daughter left to go to a nursery school. When I went back to say hi, no one opened the door for ages, and even once we managed to get in, the manager left us waiting for 20 minutes until I decided to just go in. About half the staff from 3 months before seemed to have left - although not the wonderful lady in charge of the toddler group. The manager was quite unapologetic about leaving us waiting.
To top it all, yet another new "account manager" has recently contacted me claiming I owe them hundreds if pounds of unpaid invoices, apparently due to mistakes in invoicing on their side?! Haven't looked into this in full detail yet but you get the general picture - lovely staff and the Montessori side is well implemented as far as I can see, but very poor communication and management.
Best of luck, hope this helps!