Postby Hollamumma » Fri Oct 16, 2015 5:16 pm
First a common point - none of the schools or nurseries that we have contacted and registered at in the past four years ever got back to us without us chasing them up except Northcote House. Not one. Despite them all accepting funds to cover admin fees. The system at Northcote House was the most logical, actually: every so often they sent out an email requesting that all parents who were still interested, reply. Disaster hit when we were away when one of these emails arrived and I missed it. But after I contacted Anna, she not only reinstated us on the wait list, she found us a place earlier than expected, for more days than we had initially been promised. She called immediately and talked me through the entire thing until it was settled. It is not true the they have had a history of accidents or anything like it. There was one accident that required an ambulance for a girl who was treated without sustaining any lasting injuries eighteen months ago. I raised a concern after this, and in response, the owner and the manager spent over an hour with me just to talk things through. This was a candid, free-ranging discussion about all aspects of the nursery. I have felt blessed and immensely grateful every time I picked up my little one or dropped him off for almost three years now. I think you may have caught some bad luck or one individual on a bad day, but remember the nursery employs thirty people, and unlike almost all the others out there, none of them are temping - they are all permanent staff who only join the team after a three month trial- that is more thorough vetting than any other school or nursery I know.
