How ridiculous that they will not give you a current price list. In short, they are dishonest. This sort of conduct makes me very cross. I'm sure there are lots of business owners like myself on NVN and we would not get away with such aggressive tactics or woolly pricing. Even if a quote is bespoke, the prices can still be transparent.
I have never used them but had a quick look at their website. If their photos are as stunning as they claim then surely no need for that pushiness.
If the photos you received are not what you ordered then I would demand that under the Trade Descriptions Act of 1968, they provide you with what they had promised. No where in their Terms and Conditions does it state that any purchase is compulsory. If you paid with a credit card, then the credit card company should act on your behalf to reclaim the money if you feel you have been incorrectly charged. (I did this with Avis cars who charged for renting cars in New Zealand and Australia during the same set of dates- obviously impossible!)
I had my children photographed for a straightforward £90 and no hard sell on the prints at all. In fact I thought the photographer was a little modest! Anyway, the photos were lovely and I ordered a few, again reasonably priced. (
www.rebeccacutting.com) I would imagine that this is how all reputable photographers operate.
I would be tempted to call them everyday until they give you the price list, not because I am grumpy and have nothing better to do (!) but because it is disgraceful business practise.