by hal » Mon Aug 06, 2018 12:29 pm
Our car was stolen in February, and we've been trying to change our residents' permit to our new car since then. It's now August and despite 7 calls to the council, multiple emails with proofs of identity and ownership and theft (at the council's request), and 2 attempted applications to change vehicle on their portal (I say attempted, because each time the council has told me the system has lost the application), and 1 parking ticket, still nothing has happened.
We've persisted politely, and have been told repeatedly we would get a call back (sometimes even "urgently"...) and yet not once has the council replied to an email or followed through with its promises. It's a very shambolic and terrible system compared to the ParkMobile run scheme they used to use.
Our existing permit expired today so we've just applied afresh - I am not holding my breath that we will have any better luck, and the council doesn't appear interested. I called this morning to try to ensure we don't get another parking ticket while our application to renew is pending (you shouldn't, as the system is supposed to give you a temporary reprieve, but I have little trust in it now), and they can't even field the volume of angry calls any more -- it used to be a 30 - 60 minute wait to get through. Now they're not even taking calls any more.
Pretty poor....
Our car was stolen in February, and we've been trying to change our residents' permit to our new car since then. It's now August and despite 7 calls to the council, multiple emails with proofs of identity and ownership and theft (at the council's request), and 2 attempted applications to change vehicle on their portal (I say attempted, because each time the council has told me the system has lost the application), and 1 parking ticket, still nothing has happened.
We've persisted politely, and have been told repeatedly we would get a call back (sometimes even "urgently"...) and yet not once has the council replied to an email or followed through with its promises. It's a very shambolic and terrible system compared to the ParkMobile run scheme they used to use.
Our existing permit expired today so we've just applied afresh - I am not holding my breath that we will have any better luck, and the council doesn't appear interested. I called this morning to try to ensure we don't get another parking ticket while our application to renew is pending (you shouldn't, as the system is supposed to give you a temporary reprieve, but I have little trust in it now), and they can't even field the volume of angry calls any more -- it used to be a 30 - 60 minute wait to get through. Now they're not even taking calls any more.
Pretty poor....