Lepresidente wrote: ↑
Wed Aug 04, 2021 11:33 am
Yeah I had a look on companies house , seems you are right . this PE funded group, BHID group , bought the assets, IP and trade via a new company in 2017 - not clear if a pre-pack but seems like it might have been and if so the liabilities remained with the old company . Shame for you , sorry .
Sometimes you can shame these new owners into honouring past warranties , after all they have bought the assets but ceded the liabilities . They have cheekily dropped the “THE” London door company .. as such trading off the back of past goodwill and pretending to be the old company .
Worth emails to the PE bosses at Alcuin Capital who own 49% of BHID. Google the email addresses and pepper the directors ! Worth a try , they might suddenly change their mind and assist with your door fix !
Your info is spot on. The new owners made it very clear to me on the phone, that they have no intention to look after any issues that occur on doors bought before they purchased the company in 2017.
(The old owner of London Door company, sold out to this company in 2017 (when he retired)).
After writing this review, they actually come to fix my door, but were very clear that they wouldn't sort any more issues out and that I had to take down that review!
I would never go near this company again, as the new owners could also easily sell up, leaving their buyers in the same 'warranty-less' position.