In the past I have used this company for pretty straight forward removals and found them expensive but good. A few weeks ago I had a rather more complicated move from a large house to a house in the country and also long and short term storage. There were a few mistakes but on the whole I was happy with the job but I also paid handsomely (£8000) for their service and will pay another £500 per month storage and £1200 to move the items out of short term in a few months back to London.
A few days ago we realised we needed a few things that were packed in long term storage so when they came to collect all the boxes we asked if it was possible to bring the 4 items . Despite sending pictures of what was required and a long conversation detailing the items required, they delivered mostly the wrong things and not what was described. Whilst this is irritating, the real problem arose when they lost the drawer knob on an antique chest . The removal man is adamant that he put the knob in the next room on the floor ( err why put it there and not in the drawer of the chest or at least in the room you moved it to ?) .
Anyhow my gripe is the after care service is appalling : e mails go unanswered as do phone calls . When I finally got through I was told they were very busy . They clearly were not too busy to take my money but have absolutely no interest in helping solve their error. When I finally got through today I was told “ oh we spoke to so and so and he put the knob on the floor of the room next to where he put the nightstand” . Did they expect me to find that through mind reading since they didn’t feel the need to call or e mail me ? It wasn’t there by the way .
I as a result have an antique chest which has lost value due to their carlessness, the problem of trying to find a replacement which isn’t easy ,a guest room bed with no sheets , pillows or bedspread that I will have to go out and replace because we have guests this weekend but no bedding and still absolutely no follow up or interest from the company .
I really can’t recommend Burke and Wills if you move valuable items and if you don’t there is no need to pay their premium prices.