Very, very sad - I heard one story of a man who went in to ask Andy about keyboards for his daughter. Andy, never one to stint with sharing his expertise, spent half an hour explaining the pro and cons of each option. The man then made a choice and started fiddling with his phone. After a few seconds he showed it to Andy, with the keyboard he had chosen illustrated, and said "can you match this price". Andy explained he was a shop with rent to pay etc - so the man fiddled with his phone a bit more and said "well, I've bought it" and turned and walked out.
If you reading this are that man, or if you are someone who has used a shop's expertise and then bought elsewhere, then I hope you are ashamed of yourself, and that you never complain about the lack of local shops.