Helpline for isolated and vulnerable Wandsworth residents during coronavirus pandemic

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Helpline for isolated and vulnerable Wandsworth residents during coronavirus pandemic

Postby Community Editor » Fri Mar 27, 2020 7:09 am

A helpline has been set up to support vulnerable and isolated Wandsworth residents during the coronavirus pandemic.

The helpline links through to a new hub, created with the intent to co-ordiante support offered by the council and the borough's voluntary organisations.

It is a first response for residents, particularly those people who are elderly and/or vulnerable without support networks, who need support to access medical/care services and food supplies.

It is designed to help those most in need stay safe and well while they self-isolate at home.


The Community Hub will be linked to the Government’s Local Support Scheme, which is set to launch to the the 1.5 million people identified by the NHS as being at highest risk of severe illness and for whom self-isolation is most critical. Those residents will be hearing from the NHS directly with healthcare advice.

You can contact the Community Hub on the following helpline number - (020) 8871 6555 or by email at covid19support@richmondandwandsworth.gov.uk

A letter from Wandsworth Council's leader, Ravi Govindia, has also been sent out to residents with the same information.

Cllr Govindia said: “This continues to be a challenging time for everyone as we come to terms with new ways of living, working and behaving. This is why we have set up the Community Hub so please make a note of the helpline telephone number and the email address to use when needed.

“The helpline is for anyone in need of support or who has a question regarding Coronavirus. However, it is particularly important for those who are elderly or vulnerable.

“So if you need help please do not hesitate to pick up the phone or send an email; we have a team of volunteers and staff who can assist you.”

For general medical advice and information please continue to contact the NHS via https://111.nhs.uk/ or by phoning 111. There is also specific Corona virus help and advice at https://111.nhs.uk/covid-19/.

Please continue to follow public health guidance which can be found at https://www.wandsworth.gov.uk/coronavirus
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