Royal Mail announces changes to depot hours and deliveries to start from April 6

1 post
Community Editor
Posts: 1662
Joined: Sep 2018
Options:
Share this post on:

Royal Mail announces changes to depot hours and deliveries to start from April 6

Postby Community Editor » Sun Apr 05, 2020 2:37 pm

All delivery office depots have new and revised opening times, and will be closed on Wednesdays and Saturdays

From Monday, April 6, Royal Mail will be making changes to some delivery office depot opening and closing hours, as well as deliveries.

The new changes have been put in place to ensure the safest and most reliable service for its customers nationwide.

It follows additional measures put into place on March 24, which include "only one person being allowed in a Royal Mail delivery vehicle at any one time", and an emphasis on postal workers washing their when leaving and entering any Royal Mail buildings.

To minimise contact, a customer signature is no longer required, and packages that are too big to be posted through the letter box will be left outside the door.

Here are the stricter guidelines coming into force next week, as stated on the Royal Mail website:

Customer Service Points – Temporary Change in Opening Hours

To protect the health and safety of people and the general public, from Monday 6 April, Royal Mail are changing the opening times of Customer Services Points in local delivery offices.

The largest locations will be open between 7am-11am.

All other Customer Service Points will be open between 7am-9am.

All will be closed on Wednesday and Sunday.

To support the Government’s advice to stay at home and avoid non-essential journeys, they urge customers to only visit Customer Service Points where absolutely necessary.

As a reminder, they can also redeliver your item(s) for free. Schedule your redelivery here - https://www.royalmail.com/personal/rece ... redelivery

Longer retention period for parcels

To give you longer to collect or have your item redelivered, they are temporarily extending the retention period to 30 calendar days from Monday, April 6, before items are returned to the sender.

This applies to the following:

- Items they’ve left a ‘Something for You’ card

- Items that have a ‘Surcharge to Pay’

- Items that have a ‘Customs Charge to Pay’

- Local Collect items where the parcel is addressed to the Customer Service Point

Special Delivery

Due to increased absence levels, they’ve reviewed our timed guarantees for Special Delivery Guaranteed by 9am and 1pm services and will make the following changes:

- For items posted from Tuesday 31 March 2020 onwards, their guaranteed delivery for Special Delivery Guaranteed by 9am the next working day will change to by 12pm the next working day*.

Their guaranteed delivery for Special Delivery Guaranteed by 1pm will change to by 9pm the next working day*.

*existing postcode exceptions apply

Signing for and receiving items

In order to protect both their people and customers as much as possible, they are minimising contact during delivery.

They will not be handing over our hand-held devices to customers to capture signatures but instead log the name of the person accepting the item.

Additionally, for all customers where they need to deliver any item that won’t fit through your letterbox, they will place your item at your door.

Having knocked on your door, they will then step aside to a safe distance while you retrieve your item.

This will ensure your item is delivered securely rather than being left outside.

Delivering to care homes

The Government has introduced measures to protect our most vulnerable groups, including those in residential care.

These include limiting all but essential access to care homes for external contractors.

They recognise that post is important to the elderly, particularly those away from their friends and families in care homes.

Therefore, to support the effort to keep the mail moving but prevent the spread of Coronavirus, they are making arrangements to deliver to a central point (e.g. reception) rather than individual addresses within care homes from 19th March.

These changes will help to ensure the health, safety and wellbeing of their people and the vulnerable in society.

Leaflets and unaddressed mail

They will deliver unaddressed door to door advertising mailings to customers who are receiving addressed letters or parcels at the same time, wherever practically possible.

Door to door mailings provide a very valuable service to small businesses and companies of all kinds as they seek to provide their goods and services.

Many small businesses need that support now more than ever.

They want to send it, many consumers want to receive it.

Door to door mailings also include important communications from local government.

Public Health England guidance on receiving mail

Previously the World Health Organisation said the likelihood of an infected person contaminating commercial goods is low.

The spokesman said: "The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low"

The ECHO asked Public Health England what its current stance was regarding the risks posed by receiving mail.

Darren Wee, the Senior Communications Officer at the National Infection Service, emphasised the current information that WHO and the CDC (Centers for Disease Control and Prevention) has published about coronavirus.

He said: "While not a lot is known about COVID-19, it is likely to behave in a similar way to other coronaviruses.

"How long any respiratory virus survives will depend on a number of factors; for example, what the virus is on, whether it is exposed to sunlight, differences in temperature and humidity, and exposure to cleaning products (even simple ones like soapy water and household cleaning sprays).

"Under most circumstances, the amount of infectious virus on any contaminated surfaces is likely to have decreased significantly by 24 hours, and even more so after a further 48 hours.

"Appropriate infection and prevention control measures are being implemented to reduce the risk to the public.

"Because COVID-19 is a new illness, we do not know exactly how it spreads from person to person, but similar viruses spread mainly by cough droplets or sneeze droplets, and also by indirect contact with infected respiratory secretions."
Attachments
1200px-Royal_Mail.svg.png
Post Reply