Care coordinator /scheduler

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Care coordinator /scheduler

Postby HISCWandsworth » Tue Nov 05, 2019 1:32 pm

Homeinstead Senior Care is the UK's leading provider of home-care services and due to rapid expansion is looking to recruit a Staff Coordinator/Scheduler to help us deliver outstanding care to our clients.

Job Description
The Staff Coordinator/Scheduler is expected to perform a variety of duties in the coordination of scheduling service for clients. The Staff Coordinator/Scheduler is expected to assist and support other staff members in order to provide the highest quality service to clients.Primary
  • Coordinate CAREGiver schedules on a daily basis
  • Coordinate and maintain monthly client schedules
  • Answer each incoming call in a friendly, professional and knowledgeable manner
  • Field new client enquires over the phone in a knowledgeable manner, enter information into database and handover to Care Manager
  • Develop and maintain relationships with both clients and CAREGivers
  • Identify and report to Care Manager, areas of recruitment & retention needed
  • Enter and maintain accurate client and CAREGiver records
  • Process and mail initial service enquiry letter/brochure
  • Provide up to date hand over for out of hours cover
  • Participate in out of hours “on call” rota
  • Field employment inquiries from prospective CAREGivers and arrange for application process as needed
  • Assist Care Manager in completing Client Journal
  • Participate in quarterly CAREGiver meetings
Job Type: Full-timeSalary: £25,000.00 to £28,000.00 /year

If this role maybe of interest please contact Nicole on 0208 871 0006 
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