Customer Service Advisor at field&flower

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fieldflower
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Customer Service Advisor at field&flower

Postby fieldflower » Thu Nov 07, 2019 2:35 pm

Customer Service Advisor at field&flower

Who are we?field&flower was founded in 2011 by two friends after meeting at agricultural university, one a farmer and the other a food lover. We’re now a leading UK food subscription business specialising in grass fed, free range meat and sustainable fish. As our business is rooted in traditional British farming, our aim is to reconnect the customer with British, free-range farms and deliver award winning ethical produce without compromise.We have just won the Observer Food Monthly Independent Retailer and we’re currently Online Butchery Business of the Year. If that wasn’t enough The Telegraph recently gave us a 10/10 review. Role SummaryWe’re looking for a friendly, positive and hardworking person to join our customer service team. As the first point of contact you will be talking to our great customers about their orders and accounts, answering any questions they might have. You will track deliveries ensuring everything arrives safe and sound by communicating with our couriers. Key Responsibilities
  • Giving great customer service over every communication platform. Answering customer queries over the phone, email or online chat (about our service, website, accounts, orders and products)
  • Respond to all customer communications in a timely manner
  • Assisting with the on-boarding process for all new customers. Making ‘welcome calls’ to new account holders to check in and see how their first order went
  • Managing issues quickly and effectively to a high standard
  • Tracking deliveries & communicating with our couriers
Requirements:
  • Experience in customer service
  • Exceptional phone manner and email writing skills to deliver high customer service
  • Ideally familiar with online logging platforms e.g. Magento and Salesforce (although in house training will be provided)
  • Confident on Microsoft Office: Excel, Word and Office 365
  • Fluent in English
  • Problem solving skills
  • Organised, efficient and reliable
  • A concise and methodical approach to time management and personal organisation
  • Passionate about food and ethical farming
What you’ll get:
  • Working in an exciting business with opportunity to progress
  • Great small team atmosphere
  • Team socials and beers every Friday
  • Great discount on our meat, fish and cheese, as well as a special friends and family discount.
  • A pension scheme.
  • 28 days’ holiday (including bank holidays) pro rata.
  • Fun and creative work environment
More info:
  • Full time – Monday to Friday, based at our Wandsworth Town office, South West London.
  • Please PM for more details
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