Postby Almaceti » Mon Mar 05, 2012 9:33 am
Hi Mimi, I often take the Eurostar with my 2 kids (now 5 and 2 but I also did it when the little one was a baby). I don't know if you can pay for specific help (maybe if you travel in business class?), I have always managed by myself but it is not easy, especially when you have to pass through the eletronic gates at the customs: you have to take off coats, baby out off the buggy... nobody's here to help you and everyone is pushing behind...
Apart from that, I think the Eurostar staff is usually friendly and helpful; they give you access to the lifts to go on the plateform, and once on the plateform you can always ask one of them to help getting in the train, carrying the buggy and luggages.
Once in the train, it is very unfortunate there is not more entertainment for kids, and the seats are very small (I took the TGV in France last month and it was so much better!). Basically I spend usually at least half of the journey walking with the kids between the carriages, or at the bar.
that's not ideal journey conditions but at least it's fast. good luck