I feel this is the way we are heading with the contractors who did our side return kitchen extension.
The project has been signed off by building control, although there have subsequently been huge issues with leaks in the new roof.
The standard of work inside is appalling. The decorating is messy and unprofessional, I could honestly have done better myself. The plumbing has been a disaster - every appliance they fitted has leaked. The supposedly 'bespoke' doors are a bodged mess.
I have given them many opportunities to put things right and they generally make things worse. I am now at a stage where I don't want them back in my home and will have to pay other contractors to correct their work.
The amount I'm looking at having to shell out is around £12k but I think I'll keep it to £10k just to keep the case at the small claims threshold