Our car was stolen in February, and we've been trying to change our residents' permit to our new car since then. It's now August and despite 7 calls to the council, multiple emails with proofs of identity and ownership and theft (at the council's request), and 2 attempted applications to change vehicle on their portal (I say attempted, because each time the council has told me the system has lost the application), and 1 parking ticket, still nothing has happened.
We've persisted politely, and have been told repeatedly we would get a call back (sometimes even "urgently"...) and yet not once has the council replied to an email or followed through with its promises. It's a very shambolic and terrible system compared to the ParkMobile run scheme they used to use.
Our existing permit expired today so we've just applied afresh - I am not holding my breath that we will have any better luck, and the council doesn't appear interested. I called this morning to try to ensure we don't get another parking ticket while our application to renew is pending (you shouldn't, as the system is supposed to give you a temporary reprieve, but I have little trust in it now), and they can't even field the volume of angry calls any more -- it used to be a 30 - 60 minute wait to get through. Now they're not even taking calls any more.