Bad experience with Simon Yeo from Ninjakids

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espinozr
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Bad experience with Simon Yeo from Ninjakids

Postby espinozr » Sat May 01, 2021 9:37 am

Hello, I just wanted to share our bad experience with Simon Yeo from Ninjakids.

I signed up our 5-year-old for his first Ninjakids class. I left him on time at Devas Club inside the room where the class was. One of the rules of the class is that all spectators and visitors cannot stay to watch the class, so I left. When I left, the class was not started yet, but my son seemed happy, and he was running around the room with other kids.

When I came back 45 min later, I found my son outside by himself in the backyard patio looking very sad. Apparently, he got super shy at the beginning of the class and he wouldn’t say his name, so the instructor kicked him out of the class because he was not collaborative and he “needed to think about it”. He is only 5, and this was his first class…

He was by himself outside, barefoot, and could have easily walked out to the street. There is just a single gate which was not locked. Anyone can come in or out from that gate. There was actually quite a few poeple there coming and going. This is not an isolated patio, it's the entrance to the building.

When I confronted the instructor and I told him that I was not happy with that, he was very annoyed and his reply was that he asked somebody (presumably another parent) that was outside to keep an eye on him, and that he couldn’t allow to have a non-collaborative kid doing nothing in his class because that was disruptive for the class. We had a heated conversation, and the instructor was not apologetic at all. If anything, he was annoyed that I was complaining and showed an amount of sheer arrogance that made me even more angry.

I cannot express how furious I am about the whole situation. As a parent, when I leave my son at a club/class, I would expect to find him there. I understand that the instructor doesn’t have the time to insist and sway anybody into following the class, and I’m absolutely fine with that. However, in that case, I think he should ask the kid to sit down in the room and let him warm up, especially when that was his first class ever. You don’t kick a 5-year-old out of the room without his parents being there! Not only this has a major negative impact on the kid's self confidence, but it's also dangerous.

I know his classes are quite popular in the area, and they might be excellent, but we couldn’t have had a worst first impression. That is not the way you treat a 5-year-old. Suffice to say, that was the first and last ninjakids class with Simon Yeo for my son.  
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Coffeeplease
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Re: Bad experience with Simon Yeo from Ninjakids

Postby Coffeeplease » Sat May 01, 2021 10:12 am

Thanks for sharing this. I am shell shocked and livid at what I have just read. I am glad your son was OK considering the negligence.
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Bishops12
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Re: Bad experience with Simon Yeo from Ninjakids

Postby Bishops12 » Sat May 01, 2021 5:47 pm

Goodness I would be furious too. Who the hell kicks a 5 year old out into the open where only knows what could have happened to him. I'm pleased to hear your son is safe.
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Eatonhousemum
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Re: Bad experience with Simon Yeo from Ninjakids

Postby Eatonhousemum » Wed May 05, 2021 10:59 am

@espinozr I would be interested to know if Simon Yeo has contacted you about this. I'm appalled by what happened to your son. Like many parents I have looked at the classes but am having second thoughts now.
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Bunnypigeon1
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Re: Bad experience with Simon Yeo from Ninjakids

Postby Bunnypigeon1 » Wed May 05, 2021 2:03 pm

Utterly unacceptable. Not only must it have been so unpleasant for your son, but also very dangerous. Our school had just issued a notification about an attempted abduction of a child last week- I know this has been circulated in a few other schools too. God forbid this man had seen your son standing all alone....
If I were you- I would notify the owners/managers of the Devas club as ultimately they might end up having some liability if something happened to your son. I don’t think his classes are affiliated to any other organisations so you can’t pursue that avenue unfortunately. I would point out that his website specifically talks about anti-bullying, and ask how his bullying of a shy 5 year old computes with that?
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Tigger
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Re: Bad experience with Simon Yeo from Ninjakids

Postby Tigger » Thu May 06, 2021 9:02 am

Whilst I have sympathy for the original poster, I'd have to say that this is absolutely not our experience with Simon.  Both of our children have been taught/trained by Simon and he has been nothing but brilliant.  He's clearly a strong character, but his approach with our kids has always been firm but fair - as you would expect from a martial arts trainer.

Personally I would have taken this up directly with him rather than airing your views in what could easily be perceived as a character assassination on a public forum.  Simon has built up a decent little business in the area and is well respected amongst all in the community who know him. Posts like these can quickly destroy someone's livelihood when a quiet word in private would be far more appropriate.

As I said, whilst your experience sounds very unfortunate, posting it on here simply feels vindictive.
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Siyeo
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Re: Bad experience with Simon Yeo from Ninjakids

Postby Siyeo » Thu May 06, 2021 9:17 am

I think it might be important to consider the facts as it sounds like someone is upset that their child hasnt been allowed to continue to attend my class.

The class started with all the children kneeling down and providing their names. All except for the child mentioned above who flatly refused to provide his name. I spent approximately 10mins of a 45 min class trying to get the child to provide his name, which he flatly refused to do so. I then asked the child to sit out, but clearly visible through a very large glass window. As his behaviour was not conducive to the rest of the class and the time for the other children to practice had been considerably eroded. In addition I also asked another parent who was close to the child to keep an eye on him. I should also add that the whole are is gated and fenced so people cant wander in and out without being noticed. I went to the child another 2 times during the course of the class to ask if he had changed his mind and wanted to give me his name, to which he said he did not. When the father collected the child I informed him of the situation and that within 7 years of teaching many children, I had never had such a situation. The father then returned upset after the second class and I informed him of how I could see the child the whole time through the window as I was addressing the children in that direction and I had also asked another parent also to keep an eye on his child. At the the end I decided that it was best for the child not to attend in future and I gave the father a full refund.

This is a pure statement of fact and people can now draw their own conclusions. Martial arts is a big part discipline, which a lot of parents want. A class cannot run effectively with an uncooperative child. Its unfair to the child and unfair to all the other children that want to learn. I explained all this, but it clearly fell on death ears.

It also subsequently transpires, that the child has speech difficulties and possible behavioural issues, which had I been informed of, I would certainly have made an allowance. This can all be varified by looking at espinozr previous posts regarding his son. I have taught quite a few children with varying issues with great success. I dont claim to be an expert in this field by any means however the parents have always been good enough to alert me of any problems regarding their children. In this case this simply didn't happen prior to class or subsequently.

Yours

Simon
Ninja Kids
Last edited by Siyeo on Thu May 06, 2021 2:57 pm, edited 17 times in total.
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Coffeeplease
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Re: Bad experience with Simon Yeo from Ninjakids

Postby Coffeeplease » Thu May 06, 2021 9:44 am

Understand the facts that have been explained but I still find it unacceptable that you requested the child to sit out - even if you say just visible through a window. If this was my child I would have been as furious as the current parents. And I would have not cared that the explanation was that the child didn't want to give his/her name.

Considering our clear differences in views my children will be steering clear.
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chorister
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Re: Bad experience with Simon Yeo from Ninjakids

Postby chorister » Thu May 06, 2021 10:50 am

I wouldn't pass any judgement on this, but it's a really interesting example of how online forums can get used - an anonymous seemingly very partial account starts it off.  In this case the person criticised has responded, but very often they don't or can't or no-one listens.  Worth remembering next time there is an online pile on - due process matters.
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Tigger
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Re: Bad experience with Simon Yeo from Ninjakids

Postby Tigger » Thu May 06, 2021 2:19 pm

chorister wrote:
Thu May 06, 2021 10:50 am
I wouldn't pass any judgement on this, but it's a really interesting example of how online forums can get used - an anonymous seemingly very partial account starts it off.  In this case the person criticised has responded, but very often they don't or can't or no-one listens.  Worth remembering next time there is an online pile on - due process matters.

I agree with Chorister, I had also spotted that espinozr had posted previously on here that his son had speech and potential behavioural issues - a lesson to everyone that our digital footprint has more to say about us than we might want to remember.

I know this classroom and there was no danger of the child being abducted or the like.  What was Simon supposed to, spend 45 minutes with this boy and then have seven parents take to the keyboard complaining that they had paid for a class where the instructor spent the entire session coaxing just one boy? Perhaps a bit of perspective might be in order.

I still believe that taking this situation to a public forum is completely the wrong thing to do - there is a man's family and business at risk by posting things like this.
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NVHusband
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Re: Bad experience with Simon Yeo from Ninjakids

Postby NVHusband » Thu May 06, 2021 8:43 pm

The OP (espinozr) is anonymous and has posted a message with the pure intention of character assassination. Very vindictive.

Whilst the victim is named, the poster is anonymous. Poor form.

@espinozr- pls provide us with your actual name and afford the public the same transparency you have afforded the target of your comments (Simon).
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espinozr
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Re: Bad experience with Simon Yeo from Ninjakids

Postby espinozr » Fri May 07, 2021 11:49 pm

Tigger wrote:
Thu May 06, 2021 9:02 am
Whilst I have sympathy for the original poster, I'd have to say that this is absolutely not our experience with Simon.  Both of our children have been taught/trained by Simon and he has been nothing but brilliant.  He's clearly a strong character, but his approach with our kids has always been firm but fair - as you would expect from a martial arts trainer.

Personally I would have taken this up directly with him rather than airing your views in what could easily be perceived as a character assassination on a public forum.  Simon has built up a decent little business in the area and is well respected amongst all in the community who know him. Posts like these can quickly destroy someone's livelihood when a quiet word in private would be far more appropriate.

As I said, whilst your experience sounds very unfortunate, posting it on here simply feels vindictive.

I did speak with him, I even waited and came back at the end of the following class to speak in private with him. I was the last parent to leave the place. His attitude during the conversation was what made me even more disappointed and angry about what happened. He was extremely arrogant and tried to justify his actions, which by the way he confirmed in the post above. 

As I said on my initial post. I do not expect any instructor to coax my son into following a class, but I don't think that kicking him out to the patio on his first class was the best solution. I cannot believe either that he could ensure my son's safety 100% of the time through a window, while he is indoors focusing his attention in several other kids during the class. If that the way he runs his classes, he shouldn't ask the parents to leave the area.

Regarding my son's behaviour. The post you are all referring to was from 2 years ago, and yes, at the time we were concerned because his language was delayed for a 3 years old. He is now 5 years old and he speaks 3 languages (Polish / Spanish at home. English in school), and he is doing fine in Reception. Some kids develop a bit later, and fortunately this was the case with our son. He can be sometimes shy in new environments, but he normally warms up quickly. He is going to swimming, gym classes and we have no issues. He was actually extremely excited about the class and quite happy when I left him. 

In any case, I am not trying to convince anyone on whether what he did was correct or not. I definitely think it was not, and we are not coming back, but I understand that not everyone has the same experience and enjoy the classes. Good for you.





 
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Flambeau
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Re: Bad experience with Simon Yeo from Ninjakids

Postby Flambeau » Sat May 08, 2021 12:28 pm

I am really shocked and concerned about the businesses approach to this situation and their response on NVN.

In my opinion, it does not appear as though the OP is being vindictive or spiteful in the least.

They have outlined the situation and their experience to this online community to highlight the childcare practices of this business.

I am glad they have.

Any organisation that provides childcare services has duties and responsibilities. As part of its standard application and registration process Simon Yeo as a business should ask all parents and guardians as to whether the child has any SEND, language & communication or behavioural issues that they need to be made aware of.

Obtaining this information is legally required, and the business should make that information available to the class leader, so they ensure proper class management for themselves, the child and the other children in the class. The Disability Discrimination Act, Child Protection and Safeguarding, Health & Safety and Duty of Care cover this for all business providers for services for children and young people.

The apparent unacceptable behaviour that led to a 5-year-old child being physically excluded from the class? The child didn’t want to give his name
, surely through Simon Yeo’s class registration process and using educated deductions the class leader should have been able to work out the child’s name??

To put a 5-year-old out of the class, outside in the cold, barefoot for up to 35 mins to stand unsupervised in the entry patio of the building with little or no security is appalling.

There appears to be no consideration of the fact that this was the little boy’s first ever lesson in a new environment, after months of lockdown (remember children have had little or no group social interaction for nearly a year), of the recent attempted abductions of children in the area.
Simon Yeo’s behaviour management seems to be grossly inadequate.

Why is the business asking someone else’s parent to watch this child?

Is there sufficient child to adult ratio in these classes?

Why doesn’t the business ask parents to stay out of sight but close by for the first 15mins when new children join? Just in case.

Why didn’t the class leader put the new boy with a class “buddy” to follow along allowing the little boy time to come out of his shell and participate.

Why didn’t the class leader as the child to sit at the side of the classroom area and then attempt to get the child to re-join after 5 mins or so?

It is disgraceful for the business owner/ respondent to look through the original posters previous posts and then try to use historic information as justification for Simon Yeo’s failure and poor actions. It really shows their attitude and reflects negatively on them and demonstrates exactly what the OP was saying.

This was an opportunity to turn a poor experience of its services into good customer service and follow up, the business failed again.

The OP shouldn’t have to come out with their name or child’s name in any response – why does the business need to know that on NVN?

Have they ejected so many little children from their classes that they don’t know which child/family it is?

Very bizarre and a blatant attempt to steer the conversation away from what appears to be poor standards and failures.

Thank you, OP, for this post, on reading this thread and the business owner’s response, I would not be choosing this environment for child lessons either.

Hopefully the business will review what happened, it’s response, make adjustments and never do this again.
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muddyboots
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Re: Bad experience with Simon Yeo from Ninjakids

Postby muddyboots » Sat May 08, 2021 12:43 pm

To me it’s black and white, not grey.

Any child left in your care is your responsibility.

To me the following would have been acceptable:

1) Call the parent to come back
2) ask the child to wait on the side INSIDE during the class

It not acceptable in ANY SCENARIO to leave a small child outside a building and ask a random stranger to watch over him. It’s your responsibility and nobody else’s to look after the children who you have accepted to offer a class.
With children this small, surely you can’t shrug it off as not your full responsibility when not behaving.

People put trust in companies when leaving their children.

My daughter does ballet for example, I wouldn’t dream of finding her alone outside because she didn’t fancy doing the first position that day.

I do understand it must have been difficult when I child is not responding, but it could be because of fear/worry/new class.
Either way , get the parent back next time !!
Simple
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Coffeeplease
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Re: Bad experience with Simon Yeo from Ninjakids

Postby Coffeeplease » Sat May 08, 2021 1:18 pm

Muddyboots, I am with you all the way.
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