Experiences with Lofts and Extensions(L&E)of Twickenham

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Damo0765
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Experiences with Lofts and Extensions(L&E)of Twickenham

Postby Damo0765 » Tue Dec 02, 2014 1:40 pm

hi

Can anyone advise of their experiences of using Lofts and Extensions of Twickenham , otherwise known as Dontmove-extend.com.
We had an extension completed by them earlier this year and wanted to see what other people who had work done by them and their contractors made of the experience and if they are happy or not with the aftercare/final result.
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DaiHappy
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Re: Experiences with Lofts and Extensions(L&E)of Twickenham

Postby DaiHappy » Mon Dec 15, 2014 1:21 pm

We are using L&E for a loft conversion and a GF extension.

Can't comment on the aftercare yet, but we've been really pleased with the work they have done. Obviously L&E have a number of contracted teams, but our guys have been brilliant. The council BC chap has told us their work is good and the guys fitting the garden doors over the weekend also noted that the finishing was very good.

The foreman came up with a number of very practical solutions to stuff that arose (how best to hide pipes, suggested locations of electrics etc) based on their experience of doing lots of this type of work. Also displayed the patience of a saint as we kept changing things.

I guess it depends which team you end up with, and I suppose you can only really judge the work two years later, but really happy with what they have done for us. Can't wait to make use of the new kitchen!

Hope this helps.
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Damo0765
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Re: Experiences with Lofts and Extensions(L&E)of Twickenham

Postby Damo0765 » Mon Dec 15, 2014 1:53 pm

hi DaiHappy , thanks for the reply.

We had our extension finished Jan this year. All I will say to you is be careful, we are having a few issues now. Both L&E and the contracted builder/electrician are doing all they can to wriggle out of any obligation to make good issues and taking their time to try and resolve them.

The general standard of building was good, we supposedly had the best team on the books at the time and had to wait 6 months for them. However the underfloor heating we had installed is and never has been right, and its affected the whole of the house with regard to the boiler/heating system.. Looks like we are going to have to get a specialist in to check the system.

Our tile floor in the extension has not been grouted correctly but the builder refuses to accept this even though the grout company Maipei came to inspect and said it was wrongly put down and needs totally re doing, Maipei even supplied a report to back it up.

Finally worst of all we are having a few issues with the electrics and because we upgraded some down lights off the contract they are point blankly refusing to say they have any liability as work was done off the contract despite the fact they were the ones who said to do it off contract !

It would defo be interesting to hear how anyone has fared with regard to disputes/issues with them.

I could go on !

Its frustrating as with a little customer service these are all things that could probably be fairly easily resolved. Its also extremely annoying you have to go thru a serviced office number to get a message to them and they then call you back.

Good luck with the rest of your build
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doihaveto
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Re: Experiences with Lofts and Extensions(L&E)of Twickenham

Postby doihaveto » Fri Apr 10, 2015 4:27 pm

Sorry I am too late on this but here is an article on my experience...
Hopefully I can ward others away. We are currently trying to sue them as repair costs are well over £40k and we don't want them doing the work as they have shown themselves to be incompetent of doing the job properly on more than one occasion.

http://twb.nomore.biz/home/
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unhappywithextension
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Re: Experiences with Lofts and Extensions(L&E)of Twickenham

Postby unhappywithextension » Tue Dec 04, 2018 1:16 pm

Just avoid! Not really a building company rather a sub-contracting outfit who will do everything possible to avoid facing up to their responsibilities if anything goes wrong.  We had a nightmarish experience culminating in the pursuit of legal action once it became apparent they were utter shysters: we are still discovering evidence of their corner cutting years later.
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Margo-SW6
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Re: Experiences with Lofts and Extensions(L&E)of Twickenham

Postby Margo-SW6 » Mon Dec 10, 2018 3:59 pm

Don't have any experience with L&E but we did get a quote from them. Thankfully we went with Greenlife Contractors, they aren't in Twickenham but they cover the south west area! We are super happy with the work they did and the finish, worth reaching out and getting a quote ! x
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