So the lovely lady from LV has called to say that LV will be paying out in full on our claim. Apparently the wording on the alarm was different/ ambiguous to what it is now and they've had a few claims like this.
Apparently they are also awarding Compensation for the stress imposed on us!
A good result us but I would have preferred it dealt with correctly at the beginning. I definitely don't have the same level of faith in the Insurance Industry.
I also worry about those individuals who have a genuine claim but are not confident enough, don't have the knowhow or the time to follow up with the big bosses at the Company.
I asked Lady LV about this and she said they do case studies on these sorts of claims for the call centre operators??!!
Anyway, thanks for all your help guys