On behalf of the team at Latchmere Leisure Centre I would like to apologise to anyone who feels they have had a less than satisfactory experience when visiting Latchmere Leisure Centre recently, particularly relating to our changing village area. I would like to reassure all customers that we value all your feedback and I am personally disappointed that on occasions our standards have been inconsistent. As a result we will continue strive for improvement with the aim of delivering the highest possible standards of presentation and cleaning at all times.
As well as monitoring our service delivery internally the site is regularly inspected by the council’s Leisure & Environmental Health departments. In addition we continually receive feedback from our internal customer feedback system and customer surveys completed by an independent external service provider. In response to this feedback we have recently: -
• Replaced all village toilet and shower cubicles – January 2012
• Changed sanitary supplier and increased collections – May 2012
• Employed a new Contract Cleaning company that has significantly improved deep cleaning standards – May 2012
• Reviewed internal staff cleaning rotas and increased cover based on the feedback we have received from our customers – August 2012
• Upgraded shower facilities within the changing village – October 2012
With reference to the unpleasant drainage smells that on occasions affect this area. Further investigation it taking place this Thursday 25th October 2012 to try and locate the problem and find a solution.
Swimming Pool Water Quality
With particular reference to the hygiene of our swimming pools, may I reassure every customer that we fully adhere to all industry standards as outlined in HSE (Health and Safety Executive) and PWTAG (Pool Water Treatment Advisory Group) guidelines. These control measures include monthly bacteriological sample testing by an independent company which confirms we are within acceptable and safe parameters.
The guidelines to keep the swimming pool healthy for customers is as follows:
Everyone using the swimming pool can help to keep it healthy and hygienic for all. Please follow these simple steps:-
Do not use the pool if you, or your child, have diarrhoea or have had it in the past 2 weeks.
Shower before swimming. Make sure you (and your child) wash thoroughly with soap and hot water. Don’t just ‘get wet’.
Go to the toilet before using the pool. If your child needs the toilet later, get out of the pool to avoid accidents. Please tell a member of staff if your child has had an accident in the pool.
Do not swallow the pool water.
Babies should wear secure water-proof nappies when in the pool. Babies wearing standards nappies should not use the pool.
Costume and nappy changing should be done in the designated changing area only.
We would welcome any additional feedback relating to Latchmere Leisure Centre, which you can do so either directly by email to firstname.lastname@example.org
or by telephone on 020 7207 8004. As well as being keen to take your comments and views on board we will respond personally to each individual.