I was really sad to read the report and had to join in this discussion because i feel strongly that my kids really loved, and thrived at, grove hall. I cant argue about the facts - there is no excuse for poor ratios but there are so many good things about it that i cant believe they deserve such a scathing report. It must have been a seriously bad day.
I remember the feeling of relief when i saw the nursery for the first time back in 2009 - all the other nurseries i'd viewed were grubby and chaotic, poor baby rooms, ill thought out menus, vacant staff and grove hall stood out with their light and airy space, great food, fun activities, and most importantly absolutely lovely staff and happy children. To me the manager's "bluntness" (and admittedly sometimes rudeness) didn't matter - the ladies that actually look after the children are lovely, attentive and caring.
Grove hall kids have regular trips to the zoo, local mosque, market, parks library they take part in festivals and cultural celebrations, dressing up and incorporating the themes in daily activities, they regularly hold parents evenings, french breakfasts for parents to join in, have music teachers, librarian story sessions, dancing classes, lots of arts and crafts.....
I haven't seen any neglect in terms of children having to wait for food, irregular nappy changes, lack of water - in fact quite the opposite. (no nappy rash to indicate not changing them enough, not particularly hungry when they got home, no signs of dehydration or thirst). My two children were luckily early talkers and could easily communicate details about their day while in the toddler room. Settling in periods were very smooth and i was quickly confident that it was a great nursery. In fact when i was upset at leaving my baby there the staff were kind enough to call me on my way to work to reassure me that my daughter was fine and enjoying herself.
Most of the negative comments here are from people who dont actually have any children at the nursery . By the way, we've moved away from the area now and my daughter goes to another nursery, it's rated outstanding but i dont rate it nearly as high as grove hall and neither does my two year old.