I first used them for a one off clean and i was v impressed by both the cleaning and the girl who came as she was very nice and very thorough and by The lady who deals with customers. I was charged £12.5 an hour tk give directly to the cleaning lady.
Being so happy i asked her if she could organised my weekly cleaning, i needed 8-10hrs incl. ironing. First she wanted me to book a spring clean which she quoted at £300. To which k said no. Now my house needs a good weekly clean granted but is far away from being filthy. The floors, WCs and kitchen are vleaned everyday and the oven and the rest once of twice a week.
Then she told me that her cleaners dont clean ovens as this is part of the spring clean
Then she said it would be £10 per hour but of which £2.5 go to the agency. I just couldnt reconcile the fact they are paid so little with how hard they work. The lady who came told me she works until 11 at night Mon-Sat snd sometimes the lady of the agency book her on Sundays too. When she was at my house she kept telling me that she keeps receiving texts for more work and when she tried to say no because she needed time off she was threatened to receive no more work.
In the end i stopped and will never use an agency again unless for a one off.
So would i recommend D&D? No. Are all agencies like that? I dont know.
Sorry for the novel but i feel strongly about fair pay for a fair job.