Postby jenniferlou » Mon Dec 01, 2014 10:40 am
I could have written this myself. We used Ayrton in the summer to replace our windows and like yourself, paid 50% deposit and received 'the email' to pay the balance pre-installation. Like yourself i was reluctant to pay the full amount without even seeing a window and i was under the impression the balance was due 'on installation' i.e. after the job had been completed. I queried this with them as i checked the terms and conditions and there was no reference to this, however they fw'd a copy of my initial quote which had in small type that payment was due before fitting. At the very least they had been mis-leading but i reluctantly paid the balance.
To be perfectly honest i really didn't like dealing with Ayrton. Their windows are nice (you get what you pay for) but their customer service is lacking. Certainly their Sales team are efficient and polite but once they'd received our deposit, i was left to do all the chasing to confirm fitting date etc and once i'd paid the balance up-front i didn't hear another peep from them.