by Foz » Fri Sep 22, 2023 10:45 am
Foz wrote: ↑Thu Sep 21, 2023 11:46 pmHi all, I have just received a parking charge notice letter for the shop stop clapham junction. I was in the car park for 17 mins for drop-off/pick-up and wasn't aware there was now a 10 min limit. Having read this thread, it confirms my memory that this wasn't always the case. I'm considering appealing, but only have a few days left. I plan to go to the car park tomorrow to check the signage. My letter is from 'parkmaven'. It says that i can pay or appeal at www(dot)parkmaven(dot)com/pcn. Any advice gratefully received.
Thx!
I'm not sure when parkmaven took over. From
google streetview, it appears sometime between June 2021 and July 2022. Does anyone have any experience with their appeals?
I have now taken pics of all the relevant signage that I could see (attached below, in case useful for anyone else). I can't be sure if the signage was the same when I used the car park in early sept. It doesn't mention any rules around drop-off and pick-up, or the 10 min limit anywhere on signage or in my PCN. My PCN issue reason is "No valid parking session". On their website it does mention the 10 min limit:
https://parkmaven.freshdesk.com/support ... my-vehicle
All our car parks have a consideration period during which we will not issue a ticket. This is to allow motorists time to understand the terms and conditions of the car park, and decide whether they want to park. By parking, waiting or otherwise remaining within the car park, past the industry standard consideration period of 10 minutes, the driver is agreeing to abide by the terms and conditions of the Parking Contract. Therefore, regardless of whether a parking event occurred, if a vehicle remains within the carpark for longer than 10 minutes, and is not validated for the full duration of its’ stay, it has failed to comply with the terms of parking, and as such means the driver accepts liability to pay the fee for unauthorised parking.
I'm thinking to perhaps appeal, stating that I had no idea the rules around drop-off/pick-up had changed (can see on street view that it used to say "Station drop-off and pick-up point" at the car park entrance. No signage to inform people that the rules had changed or that there was a 10 min limit. First offence, despite being a long term local resident and having used the car park many times. Would have been happy to buy ticket if I had been informed of the limit. Now that I am aware, will pay ticket in future, if stay more than 5 mins (to be safe). Appeal for leniency.
OR... do people think I'd be better to come down heavy (as some have suggested earlier in the thread) stating that I'm not paying intend to take it all the way. Include local councillors / MP / CJ action group etc.
Any advice gratefully received.
[quote=Foz post_id=290734 time=1695336372 user_id=60053]Hi all, I have just received a parking charge notice letter for the shop stop clapham junction. I was in the car park for 17 mins for drop-off/pick-up and wasn't aware there was now a 10 min limit. Having read this thread, it confirms my memory that this wasn't always the case. I'm considering appealing, but only have a few days left. I plan to go to the car park tomorrow to check the signage. My letter is from 'parkmaven'. It says that i can pay or appeal at www(dot)parkmaven(dot)com/pcn. Any advice gratefully received.
Thx![/quote]
I'm not sure when parkmaven took over. From [url=https://www.google.co.uk/maps/@51.4643159,-0.1690291,3a,90y,176.4h,93.5t/data=!3m7!1e1!3m5!1s7gLBrC_xk_IoORNAG9EF5g!2e0!5s20210601T000000!7i16384!8i8192?hl=en&entry=ttu]google streetview[/url], it appears sometime between June 2021 and July 2022. Does anyone have any experience with their appeals?
I have now taken pics of all the relevant signage that I could see (attached below, in case useful for anyone else). I can't be sure if the signage was the same when I used the car park in early sept. It doesn't mention any rules around drop-off and pick-up, or the 10 min limit anywhere on signage or in my PCN. My PCN issue reason is "No valid parking session". On their website it does mention the 10 min limit: [url]https://parkmaven.freshdesk.com/support/solutions/articles/103000173464-i-never-got-out-of-my-vehicle[/url]
[quote]All our car parks have a consideration period during which we will not issue a ticket. This is to allow motorists time to understand the terms and conditions of the car park, and decide whether they want to park. By parking, waiting or otherwise remaining within the car park, past the industry standard consideration period of 10 minutes, the driver is agreeing to abide by the terms and conditions of the Parking Contract. Therefore, regardless of whether a parking event occurred, if a vehicle remains within the carpark for longer than 10 minutes, and is not validated for the full duration of its’ stay, it has failed to comply with the terms of parking, and as such means the driver accepts liability to pay the fee for unauthorised parking. [/quote]
I'm thinking to perhaps appeal, stating that I had no idea the rules around drop-off/pick-up had changed (can see on street view that it used to say "Station drop-off and pick-up point" at the car park entrance. No signage to inform people that the rules had changed or that there was a 10 min limit. First offence, despite being a long term local resident and having used the car park many times. Would have been happy to buy ticket if I had been informed of the limit. Now that I am aware, will pay ticket in future, if stay more than 5 mins (to be safe). Appeal for leniency.
OR... do people think I'd be better to come down heavy (as some have suggested earlier in the thread) stating that I'm not paying intend to take it all the way. Include local councillors / MP / CJ action group etc.
Any advice gratefully received.
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