One of our clients bought this thread to our attention and we would like to respond.
mamabel unfortunately following a once in a hundred year storm there was some damage reported to your roof and we did advise you to contact TopSeal who provide a 30-year guarantee for the roofs on our projects and also your home insurers as acts of God are not always covered under the warranty. To be clear this is the only one of our projects to have suffered any roofing damage during the storm and we did offer to provide assistance to you in the meantime, which you did not accept.
Regarding some other comments, we value our clients feedback but unfortunately it isn't possible to verify actual clients on this forum against competitors who regularly post here. You can visit our Google reviews page here https://plus.google.com/+Landmarkloftslondon/about
to see genuine reviews from clients. If any reviewer on the forum is a genuine client and has a grievance or concern then they can contact us through the normal channels or provide us with their postcode on the forum and we will happily respond to them openly.
We have an excellent client service record as the only loft specialists who are professionally regulated by the Royal Institution of Chartered Surveyors. However, we work with hundreds of clients every year and recognise that not every project will run smoothly, despite our best efforts. We therefore are unique in offering our clients free redress to the Property Ombudsman who can award compensation or specific action on our part. We are proud that we have not had a single complaint to the ombudsman since we were founded. Any client or prospective client is welcome to verify this fact with the Property Ombudsman or RICS directly.