Wallace Cotton are a family-owned business creating beautiful nightwear and bed linen collections, inspired by nature and designed for easy living and thoughtful gifting. We have an incredibly passionate team that love working together to create beautiful designs and deliver exceptional customer service. We care about our customers, our people and the planet.
Job Purpose:
As the Store Manager you are responsible for the effective day-to-day operations of your store, including the management, coaching and motivation of your team. Leading by example, you will provide exceptional customer service, which aligns with the values of Wallace Cotton.
Key Responsibilities include, but are not limited to:
Leadership
- Recruitment of team members, including onboarding, with support from the Retail Manager
- Providing effective communication between Head Office and the team
- Team coaching including on-going training, mentorship and regular catch ups
- Motivating the team to achieve goals and sales targets
- Management of the team roster to ensure adequate staffing levels
- Implementing and maintaining displays and merchandising as directed by VM Manager
- Undertaking a ‘daily walk-through’ in the store
- Management of stock control, including replenishment and stocktaking daily
- Providing and implementing a consistent and exceptional level of customer service
- Provide a confident approach to all customer queries via phone, email or in person
- Creating a welcoming and exceptional in-store environment for both customers and the team
- Having in-depth product knowledge to add value to the customer’s in-store experience
- Keeping updated with promotional materials for all in-store promotions
- Be aware of the store’s hazards and risks to proactively meet all standards
- Comply with all Health & Safety policies, requirements, and legislation
- Maintain your wellness, health, and safety within the workplace and support others to maintain theirs
- Be able to identify or respond immediately to health and safety issues
- Maintaining a clean and tidy environment, including cleaning
- Help with business development projects such as consumer events, where possible
- Be aware of and comply with all company and store policies and procedures
- Clearly reflect the company’s values, and act with honesty and loyalty
- Display high level of trust and integrity at all times
- You have a natural ability to lead and motivate others
- You are highly self-motivated, take initiative and demonstrate a proactive approach in the workplace
- You have a strong attention to detail
- You are flexible, adaptable and composed
- You impress with your customer centric outlook
- You have a professional attitude and you are ethical, responsible and reliable
- You enjoy building and maintaining strong and trusted working relationships with others
- Ideally, you have a keen interest in the homeware / lifestyle industry
- A supportive, friendly team environment
- Competitive salary + Perkbox subscription
- Full time contract with 4 weeks annual leave
- 10am start and every Sunday off
- Flexible start date
- Staff discount and monthly Bonus
Please do complete a cover letter detailing why you'd be right for this role or why you'd like to join the Wallace Cotton team, please send this along with your CV to our Operations Manager, Sophie sophie@wallacecotton.co.uk OR visit our careers page here: www.wallacecotton.com/uk/employment
