Postby NicolaTas » Mon Jan 30, 2023 6:34 am
We were members for 2 years and ended it last year as were only using it with kids at weekends and it just wasn’t value for money. At the time for nearly a year on and off the small kids pool temp wasn’t warm for young children or closed due to the heating not working properly - most times we wouldn’t find out until we got there and when swimming is the only free thing covered on your membership for children it’s frustrating. No refund for the days it was not useable was ever offered and reception stuff were just kids themselves.
Tennis lessons etx were good but you pay extra. We never used the crèche but the small soft play area in the coffee shop was always a great hit with the kids after swimming.
Also the private swimming instructors were hit and Miss. The standard was so much better at Dolphin Square (sadly closed at the moment for refurb but head and shoulders above Harbour club average standard teacher).
When we were leaving a new manager joined I think he was French and he seemed very good and would hopefully make a difference, so may have changed in the time we have left.