Yes, we used them and are really happy with our kitchen. I went up there pre lockdown and they helped me design the kitchen and when I had to make some tweaks later, they were equally helpful over the phone. As soon as we went into lockdown, it became impossible to speak to anyone and get help with the actual ordering - not surprising really as I assume they had to furlough everyone - but we got there in the end. Delivery was a bit of a pain but bearing in mind it was all done during Covid, I think overall it was a good service.
I’d use them again as the value for money is excellent and I’d put the patchy customer service down to them trying to operate as best as possible during COVID.