Postby Geegee007 » Thu Jan 23, 2014 12:47 am
Hello,
I hope your child is ok. I have used two different insurance companies (BUPA and PPP) and their processes were slightly different and varied too depending on the treatment I required.
For example for physio, the insurance co. just required my GP to have a record that I had seen them and that the best course of treatment for my condition was physio, no letter, no names. I then called the insurance company to inform them, obtained approval to proceed with a physio registered with them and started treatment. However, when I have required scans, surgery, etc, an actual written referral and assessment was required. NHS doctors charge for this but you shouldn't have a problem obtaining it. Once you have it, then call for approval.
In terms of a named consultant, if you have no personal recommendations and your GP is unwilling to help then I suggest asking the insurance company for guidance/suggestions on those specialists available at your local hospitals, then perhaps you could undertake a bit of internet research before deciding who to go with.
Either way I would call the insurance company and ask them to talk you through exactly what is required for you to claim.
As the PP said, if you GP is not obliging most private doctors with write you a referral for a fee.