Problems with Kiddicare?

balhammummy5 · Postby **balhammummy5** » Wed May 11, 2011 1:40 pm

Hi all

I am having problems trying to return a faulty item to Kiddicare and was wondering if anyone else has had similar problems which they managed to resolve.

To cut a very long story short, I ordered something from them which broke almost immediately. I told them about it straight away and have now been trying to get a refund for days. I've had emails from different members of their customer service team, who clearly aren't communicating with eachother, and haven't bothered to look at my previous correspondence with their colleagues. Now they are asking me to sign up to 'terms and conditions' before returning the item, under which they can charge me a minimum of £29 (more than the cost of the item I'm returning!) plus various other charges if they decide the fault wasn't caused by a manufacturing fault.

I've never come across anything like this before from an online retailer or a shop. Normally if something breaks, they apologise and give you a refund.

If anyone has successfully managed to get Kiddicare to give a refund I would be grateful if you could let me know how!!

Thanks

kiwimummy · Postby **kiwimummy** » Wed May 11, 2011 4:33 pm

Sorry, not an answer for you (although I would think retrospective approval of those t and c given the onerous terms seems wholly outrageous to me).

Have you checked the threads on mumsnet about this seller? Quite a few people have posted about them. There may be some practical advice there.

balhammummy5 · Postby **balhammummy5** » Wed May 11, 2011 8:42 pm

Thanks - I'll have a look on there. If nothing else, it'd be nice to know others are sharing my pain!!

murgs · Postby **murgs** » Thu May 12, 2011 11:38 am

Im sure they by law are required to give you a refund unless they can prove the fault was definatley yours.

Have you searched the internet to see if people have had similar problem with the product.

Sounds like bad service, kick up a stink till you get your money back.

kmg · Postby **kmg** » Fri May 13, 2011 1:33 pm

Hello
I recently needed to send something back to Kiddicare and found them really helpful. They arranged for a courier to collect the faulty thing and replace it. I didn't sign or pay anything, just swapped!