Hi there, my twins attended EPN for the past two years, the nursery its self is great as are the staff, very friendly and caring. There is one ongoing issue however. The accounts which are under the control of the Bursar are a complete disaster, My wife and I had stand up arguments with the bursar this was brought on because of massive overcharging, this was NOT an isolated incident, many parents had been treated as we were. I eventually contacted the owner of the nursery Mr Taylor who made the bursar sort it out, we would have been over charged some £3000 over the two years (yes three thousand)
I never met anyone at the nursery that complained of being under charged but MANY who complained of being overcharged, in the end I stated giving out Mr Taylors email address for unhappy parents.
One last point which galled me the most, when we were trying to sort out why they wanted so much money from us when it was clearly wrong, I received an email telling me that if I brought my children to nursery the following day they would not be allowed in to the nursery and Lambeth council would be contact to collect the children as I would have effectively abandoned them, and they would be taken into care.
I can't tell you how upset we were on hearing this.
Two days later they admitted their errors
In summary, over all the nursery itself and staff were great and I would recommend, however be warned about the accounting I asked the question "why do you employ this person as bursar when they clearly don’t know what they are doing” I did not receive a satisfactory answer to this, maybe if you considering sending your nippers to EPN who would be well served to let them know you have read this and would like to know how this has been addressed.
I look forward to hearing similar stories for other aggrieved parents
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