Postby noe » Sun May 06, 2012 12:43 pm
I am in the same situation. She cancelled my las appointement via phone and then I got no reply from emails and phone calls and I went there to find out that she left.
I ask if she said anything about coming back and the hairdresser said that she went one day saying tha she had to go to hospital to have the baby and she could no longer manage the business, took her belonguins and left.
I complined to The voucher company I purchased the voucher from who said that they would put my money back into the account in points because my voucher was expired to what I said that it was imposible to have 6 laser treatment within the time frame of the voucher and they arranged a cheque.
To make matters worst I paid £120 cash to Sonia for another course of laser treatment and I only had 2 when she closed the business down. I am still fuming to the umprofessionalism of the owner and I would like to put a formal complaint but I only know that the owner name is Sonia and the hairdressing studio won't give me the surname. I want to go to the police to put a formal complain as 2 other friends of mine are in the same situation and obviously we are no the only ones.
Would anybody know more details about Sonia?
I would recomend that whoever has a voucher refer back to the voucher company for a refun.