Postby Balham Electrical » Thu Aug 07, 2014 10:39 pm
I was told by a customer today that there had been some negative feedback on this site. The comments by Gruffalo Dad, have already been posted by his wife some time ago and while I was not happy, I choose to ignore the comments. However now that a seperate post has been done by the same couple I feel I need to respond as they have choosen to make comments on a public forum. We did do some work for this couple, but were not happy working on the site and if the gentlemen in question would like to speak to me personally I will tell him exactly why. His wife made some negative comments a few months ago, but as I said although I was not happy and there was a very good reason why after starting the work we were not happy to continue I decided in that instance not to respond. However now after the husband and wife posting on this site as if these were two seperate jobs I feel I now need to respond. Both posts make speculative comments about a Business they know nothing about and there comments could not be further from the truth. We were not Happy working on the site for very good reasons and made our excuses and left. For both to post as if seperate jobs and make comments on how our company works when they have absolutely no idea is completely unacceptable. We have thousands of happy customers and it is sad that one couple can post reviews which questions our integrity. I will state now that Balham Electrical Services Limited is run with Honesty and Integrity with the customer at the forefront of our decesion making.
I would like to respond to the lady who says she was charged an hours call out for 15 minutes work. ALL Electrical firms in this area charge a minimum of an Hour call out.Our charges and the minimum call out is made clear when booking. How can anybody complain they were charged a call out when this is made clear and every firm has a minimum call out charge ! Our charges are not far off half what most of the other firms in the area charge. We offer the Nappy Valley Community a 10% Discount so there would have been a £62 call out. Like I have said that is not far off half what she would have been charged if calling out any other Electrical firm. I would also Like to stress that we work with Honesty and Integrity and tell it exactly how it is. After working in the Industry for many years and working for several Emergency Call out firms and seeing what other local firms have done on jobs we have been called to. I would argue that the Lady is very Lucky we came out and sorted the problem in just 15 minutes as there are a lot of firms out there that would have made the job a lot bigger than it was and she would have had a 3 hour labour bill and several hundreds pounds to pay. I hope in the future if anybody has an issue that they can ring and speak to us so it can be resolve rather than making what are bitchy comments on a public forum, Thank you . Kind Regards. Philip ( Director )