Postby MuminNepal » Mon Sep 05, 2011 9:56 am
I've also come in late on this discussion, however, while i have lived in the area for 7ish years, i have used this dry cleaners only the once, and will never use them again. My experience was horrible, the service very unhelpful and the outcome very unsatisfactory. They ruined my wedding dress (prior to the wedding). All i asked was for it to be steam ironed, and it came back covered in black fluff. After repeated visits where it was promised to be fixed, i finally re-took possession 3 days before the wedding, £70 out of pocket, and went over it with a sticky roller to fix it myself. I most certainly did not appreciate the 'we cant do anything about it' approach.
On the flip side, i can highly recommend TheBigWash.com Apart from being a customer of their's for 7ish years, i have no affiliation with them. Cant speak highly enough of them, they are reasonably priced, they pick up and drop off the items (as a working mum for this service alone i'd pay more), extremely helpful, and i've never had any problems with them. Post wedding i sent my wedding dress, the grooms kilt, mother of the bride outfit and bridesmaid dress to them for the same amount i had to pay for the pleasure of having Northcoate Rd Dry cleaners ruin my dress in the first place!!! That also included removing blood stains, fixing a bow and funnily enough, not coming back covered in black fluff!!
If you like them use them - but, in my opinion, there are much better quality and priced alternatives in the area without the attitude.