We held my son's party there a couple of years ago and ended up getting some of our money back. The assistants were not that enthusiastic and struggled to get the kids to engage in the party games. I always had to suggest what should be done next as the assistants were not really doing much. We only had one assistant for the majority of the party as the 2nd assistant was really late. People were still playing on the squash courts 5 mins to the party and nothing was set up, The kids enjoyed the bouncy castle though and we didn't spot any cockroaches. Like I said this was a couple of years ago, so things may have changed since then.